Privacy Policy

Last updated: 20 June 2026

1. Who we are

The Journal Room Sdn. Bhd. is a content and editorial studio based in Penang, Malaysia. If you have any questions about this Policy or the personal data we hold, please write to us at hello@thejournalroom.xyz.

2. Personal data we collect

Depending on how you engage with us, we may collect the following:

Category	Examples
Contact details	Name, business name, email address and phone number
Enquiry information	Messages, briefs and project details you choose to share with us
Usage & device data	IP address, browser type, pages viewed and similar information collected automatically through cookies and analytics tools
Client engagement data	Where we act for a client, the information needed to deliver agreed content and editorial work

3. How we use your personal data

We use personal data to:

• respond to enquiries and provide the information you ask for;
• plan, produce, deliver and improve our content and editorial services;
• operate, maintain and secure this website;
• understand and improve how our content and channels perform; and
• meet our legal, regulatory and accounting obligations.

4. Legal basis & consent

Under the PDPA, we process personal data on the basis of your consent and/or where processing is necessary to perform a contract, to pursue our legitimate business interests, or to comply with the law. By providing your information to us, you consent to the processing set out in this Policy. You may withdraw your consent at any time (see section 8), although this may affect our ability to provide certain services.

5. Disclosure of personal data

We do not sell your personal data. We may share it with:

• service providers and technology partners that help us operate (for example hosting, analytics and social platforms), under appropriate confidentiality terms;
• professional advisers such as accountants and legal counsel;
• authorities or regulators where the law requires it; and
• a successor entity in connection with a corporate transaction.

6. Cookies & analytics

This website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies in your browser settings, although some features may not work properly if cookies are turned off.

7. Data retention & security

We retain personal data only for as long as needed for the purposes described above or as required by law, after which it is securely deleted or anonymised. We apply reasonable administrative, technical and physical measures to protect personal data from loss, misuse and unauthorised access.

8. Your rights under the PDPA

Subject to the PDPA, you may:

• request access to the personal data we hold about you;
• request correction of data that is inaccurate or incomplete;
• withdraw your consent to our processing;
• limit how your personal data is processed; and
• raise a complaint about how we handle your data.

To exercise any of these rights, email hello@thejournalroom.xyz. We may need to verify your identity before we respond.

9. International transfers

Some of our service providers may process data outside Malaysia. Where that happens, we take reasonable steps to ensure your personal data continues to be protected to a standard consistent with the PDPA.

10. Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal data from children, and our services are not directed at, and may not be used by, persons under the age of 18.

11. Changes to this Policy

We may update this Policy from time to time. The current version will always be published on this page with a revised "Last updated" date.

12. Contact us

The Journal Room Sdn. Bhd.
Penang, Malaysia
Email: hello@thejournalroom.xyz